Everything your front desk should already be doing
LobbyStack answers, books, qualifies, quotes, transfers, filters junk, and keeps your team in the loop.
Build workflows with words, not flowcharts
Train LobbyStack the way you would train a real employee. Tell it what to ask, what to say, when to quote, when to book, when to transfer, and who to notify without touching a workflow builder.
If a caller asks for pricing, ask the required quote questions, give the approved price range, and take a message for the team if they need exact pricing.
Book appointments while the customer is still ready
LobbyStack checks availability, offers times, books the appointment, and sends the confirmation before the caller moves on to someone else.
Appointment booked
Customer confirmation sent
Team notified
Notes attached
Give quotes without making callers wait
For approved services, LobbyStack can give exact prices, starting prices, or price ranges. For custom work, it asks the right questions and passes the details to your team.
ServiceRenovation estimate
LocationDowntown
Budget$8k – $12k
TimelineNext month
Price range shared · Team notified
Transfer the calls that need a person
LobbyStack handles routine calls first, then transfers based on your instructions. Urgent requests, upset customers, high-value leads, and special cases can go straight to the right person.
Urgent callRouted to manager
Sales leadRouted to sales
Billing requestRouted to billing
No answerMessage taken
Pay for real calls, not junk
LobbyStack excludes spam calls and calls under 10 seconds from usage, so wrong numbers, robocalls, instant hang-ups, and pocket dials do not eat your plan.
Real customer calls42Counted
Spam calls12Excluded
Under 10 seconds7Excluded
Your phone, always staffed
LobbyStack can answer every call or step in only when your team is busy, closed, or unavailable.
Answers in your caller's language
LobbyStack replies in the language the caller speaks, so customers who don't speak English can still book and ask questions.
Unlimited concurrent calls
Multiple customers can be helped at the same time instead of waiting in a queue or hitting a busy line.
Natural conversations
Customers can speak normally. LobbyStack handles interruptions, follow-up questions, and messy real-world calls.
Dedicated call lines
Use LobbyStack for a sales line, quote line, booking line, support line, or intake line.
Lead qualification
Have LobbyStack ask about budget, timeline, location, service type, urgency, and buying intent before booking or transferring.
Service-area checks
Ask for a postal code or ZIP code before booking and route customers based on where you actually serve.
Appointment confirmation texts
After booking, LobbyStack sends the customer a confirmation text with the appointment details.
Rescheduling
Customers can reschedule when your rules allow it, without waiting for your team to call back.
Cancellations
LobbyStack can handle cancellations according to your policies and notify your team.
Appointment reminders
If the caller agrees, LobbyStack texts them a reminder 24 hours before the appointment.
Call summaries
Every important call can end with a clear summary, outcome, and next step.
Full transcripts
Review the full conversation when your team needs more detail than the summary.
Call recordings
Listen to any call again from your dashboard.
Email and SMS notifications
Send booking updates, quote requests, urgent alerts, missed-transfer summaries, and high-value lead notices to the right person.
Business knowledge
Add your services, prices, hours, locations, policies, FAQs, and staff details so LobbyStack knows what to say.
Service rules
Set different instructions for different services, locations, staff, appointment types, or lead types.
Do-not-say instructions
Tell LobbyStack what it should never promise, explain, diagnose, quote, or book.
Fallback behavior
When LobbyStack does not know something, it can ask follow-up questions, take a message, transfer, or notify the team.
Failed-transfer fallback
If no one picks up, LobbyStack takes a message and sends your team a summary.
Call history
See every call, caller, outcome, summary, appointment, and transfer.
Lead status
See which calls became qualified leads, quote requests, or appointments.
Appointment activity
Review bookings, reschedules, cancellations, and confirmation texts.
Revenue opportunities
Highlight calls that became bookings, quote requests, or high-value leads.