AI receptionist for restoration companies that captures every emergency
LobbyStack answers restoration calls while your crew is on site or off the clock. It collects damage details, books estimates, and transfers emergencies to your on-call number.
No credit card required. Works with your existing business number.
Example call to ClearWater Restoration
Sunday, 1:20 a.m. A basement is flooding after a storm.
- 0:00
LobbyStack
ClearWater Restoration, what's happening?
- 0:03
Caller
My basement's flooding. There's about two inches of water and it's still coming in.
- 0:09
LobbyStack
Is the water near any outlets or appliances? If it is, stay out of the basement.
Reads your safety script
- 0:15
Caller
It's near the furnace. We're upstairs.
- 0:18
LobbyStack
Good. Is the water from the storm, a pipe, or a sewer backup? And will you file an insurance claim?
Collects the water source and insurance status
- 0:27
Caller
The storm, I think. Yes, we have insurance.
- 0:30
LobbyStack
I'm connecting you to our on-call water damage crew now.
Transfers under your emergency rule
Answers emergency water and fire damage calls 24/7
Collects damage type, affected area, water source, and insurance status
Routes urgent mitigation requests to your on-call team
What happens to each restoration call
You decide what LobbyStack does with each kind of call. A typical setup for a restoration business looks like this.
| When a caller has | LobbyStack | What happens |
|---|---|---|
| Active flooding or water coming in | Transfers | Connects your on-call crew and can share your safety script |
| Sewage backup | Transfers | Asks where the backup is, then connects your on-call crew |
| Fire or smoke damage | Transfers | Collects the extent of the damage and connects your on-call team |
| Mold inspection | Books | Asks about recent water events, then books an inspection |
| Old water stain | Books | Books a moisture check during business hours |
| Insurance adjuster calling | Takes a message | Saves the claim number and adjuster's contact details |
Never miss a water or fire damage emergency
When a property owner calls at 3 AM about flooding or smoke damage, they need mitigation now. LobbyStack answers on the first ring, follows your escalation rules, and transfers the caller to your on-call team.
- Identifies emergency mitigation calls versus routine estimate requests
- Asks about damage type, area, and source, then transfers urgent calls
- Sends routine requests to the morning review queue
Book estimate visits while your crew is on site
You cannot answer the phone while you are extracting water or boarding up a property. LobbyStack checks your calendar, offers open slots, and books the estimate before the caller moves on.
- Checks real-time calendar availability
- Books estimate and consultation appointments directly
- Texts the caller a confirmation and adds the visit to your calendar
Collect the details your team needs before dispatching
Restoration calls need context: damage type, affected area size, water source, timeline, and insurance status. LobbyStack asks the questions you choose so your team arrives prepared with the right equipment.
- Asks your custom intake questions on every call
- Saves the answers in the call's transcript
- Saves the transcript and recording in your dashboard
What LobbyStack asks restoration callers
You choose the questions. These are the ones restoration businesses start with, and every answer lands in the call transcript.
- The water source: storm, pipe, appliance, or sewer
- How deep the water is and how many rooms it covers
- Whether water is still coming in
- Electrical hazards near the water
- The insurance carrier and claim number, if there is one
- The address and property type
Set up LobbyStack in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to LobbyStack.
- Step 2
Write your rules
Describe in plain language what counts as a restoration emergency, which jobs to book, and which prices callers can hear. Then add the one number that urgent calls transfer to.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live restoration answering services compared
A live answering service puts an operator on the line. LobbyStack answers with AI and hands calls to your team when your rules say so.
| Topic | LobbyStack | Live answering service |
|---|---|---|
| Calls at the same time | Plans don't limit how many it answers at once | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then $30 or $100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about AI receptionists for restoration companies
What is an AI receptionist for restoration companies?
An AI receptionist for restoration companies answers incoming calls, collects damage details and urgency, books estimate appointments, and routes emergency calls like flood or fire damage to your on-call team.
Can it handle emergency restoration calls after hours?
Yes. LobbyStack answers after-hours calls and follows your escalation rules. If a caller reports water damage, smoke damage, or mold, it transfers them to your on-call team. The answers it collected stay in the call's transcript. Routine estimate requests go to the morning queue.
Will it book estimate visits while my team is on site?
Yes. While your crew is mitigating damage or reconstructing, LobbyStack checks your calendar, offers open slots, and books the estimate before the caller hangs up.
What intake questions can it ask restoration callers?
You choose the questions: damage type, affected area size, water source, timeline, insurance status, and anything else your team needs before dispatching. LobbyStack saves the answers in the call's transcript.
Does it work with my existing business number?
Yes. Forward calls from the number your customers already know, or use a dedicated LobbyStack line for overflow and after-hours coverage.
Will I see what was discussed on every call?
Yes. LobbyStack saves a summary, transcript, and recording of every call in your dashboard. When it takes a message, your team gets an email alert, or a text alert if you turn those on.
How much does it cost for a restoration business?
LobbyStack has a free plan with included voice minutes and paid plans for higher call volume. Most restoration companies start on the free plan and upgrade as call volume grows. See the pricing page for current rates.
Stop losing restoration emergency calls to voicemail
LobbyStack answers emergency and routine restoration calls, books estimates, and transfers urgent mitigation requests to your on-call team.
No credit card required. Cancel anytime.