Roofing answering service that keeps up after a storm
After a hailstorm, homeowners call all day wanting an inspection before the adjuster shows up. LobbyStack answers those calls at the same time, books inspections into your calendar, and sends active leaks to your crew.
No credit card required. Works with your existing business number.
Example call to Peak Roofing
The morning after a hailstorm.
- 0:00
LobbyStack
Peak Roofing, how can I help?
- 0:03
Caller
Last night's hail dented our gutters, and I think some shingles are gone. Can someone look before the adjuster comes?
- 0:10
LobbyStack
Is water getting into the house anywhere right now?
Checks your urgency rule
- 0:14
Caller
No, it's dry inside.
- 0:17
LobbyStack
How old is the roof, and are you filing an insurance claim?
Collects roof age and claim status
- 0:24
Caller
About twelve years. Yes, we're filing.
- 0:28
LobbyStack
We meet adjusters on site. The first inspection opening is Thursday at 1 p.m. Should I book it?
Answers from your script and books
- 0:35
Caller
Yes, please.
Takes simultaneous calls after a storm without a busy signal
Books inspections and estimates into your calendar
Transfers active leaks to your on-call crew
What happens to each roofing call
You decide what LobbyStack does with each kind of call. A typical setup for a roofing business looks like this.
| When a caller has | LobbyStack | What happens |
|---|---|---|
| Active leak | Transfers | Connects your on-call crew so someone can tarp it tonight |
| Storm or hail damage, no leak | Books | Books the first open inspection slot |
| Insurance or adjuster question | Answers | Replies from the answers you write |
| Replacement estimate | Books | Collects roof age and material, then books an estimate |
| Gutter or small repair | Books | Books a repair visit |
| Update on an existing job | Takes a message | Saves it for your office to call back |
Handle the week after a storm
Hail and wind can bring a month of calls in two days. LobbyStack takes as many calls at once as come in, collects the address, the roof's age, and the damage the homeowner sees, and books the first open inspection slot. Your office starts the day with a list of booked inspections.
- Answers simultaneous calls
- Collects the address, roof age, and visible damage
- Books inspections into open slots
Send active leaks to your crew
Water coming through a ceiling needs a tarp tonight. You define what counts as urgent, and LobbyStack transfers those calls to your on-call crew with the address and what the homeowner described. A few missing shingles with no leak get an inspection booking.
- Transfers active leaks with the address and description
- Books non-urgent damage for inspection
Answer insurance claim questions from your script
Homeowners ask whether you work with their insurer, whether you'll meet the adjuster, and what an inspection costs. Write your answers once. LobbyStack gives them on the call and flags anything outside your script for your office to call back.
- Answers the insurance and inspection questions you approve
- Flags unusual questions for a callback
What storm season costs
Say a roofing call with intake questions runs 4 minutes. After a big storm, 200 calls in a month adds up to 800 minutes. Pro includes 500 minutes for $100, and the other 300 cost $0.18 each, so that month comes to $154. A quiet month stays at $100.
- Spam calls and calls under 10 seconds don't count toward usage
- The Free plan includes 30 voice minutes for testing
What LobbyStack asks roofing callers
You choose the questions. These are the ones roofing businesses start with, and every answer lands in the call summary.
- Active leak or damage only
- The roof's age and material
- The storm date and visible damage
- Insurance claim status and adjuster date
- The address and number of stories
- The best time for an inspection
Set up LobbyStack in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to LobbyStack.
- Step 2
Write your rules
Describe in plain language what counts as a roofing emergency, who's on call, which jobs to book, and which prices callers can hear.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live roofing answering services compared
A live answering service puts an operator on the line. LobbyStack answers with AI and hands calls to your team when your rules say so.
| Topic | LobbyStack | Live answering service |
|---|---|---|
| Calls at the same time | Answers as many as come in | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then $30 or $100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about roofing answering services
Can it handle a surge of calls after a storm?
Yes. LobbyStack answers simultaneous calls, so homeowners don't hit a busy signal or voicemail. It books inspections into your open slots and queues the rest for your office.
What does it do with an active leak?
It follows your rules. A common setup transfers active leaks to your on-call crew with the address and description, and books everything else for inspection.
Can it answer insurance claim questions?
Yes, from the answers you write, such as whether you meet adjusters and which insurers you work with. LobbyStack flags anything outside your script for a callback.
Will it quote roof repairs or replacements?
It books the inspection or estimate visit. You decide whether it quotes an inspection fee or a starting price for common repairs.
Does it work with my existing business number?
Yes. Forward your current number to LobbyStack, or send only overflow and after-hours calls to it.
How much does a roofing answering service cost?
LobbyStack's Free plan includes 30 voice minutes. Starter is $30 a month for 150 minutes, and Pro is $100 a month for 500 minutes, with extra minutes at $0.20 and $0.18. Spam calls and calls under 10 seconds don't count toward usage.
Be ready for the next storm
Set up LobbyStack before storm season so it takes the overflow when your lines fill up.
No credit card required. Cancel anytime.