AI dental receptionist and dental answering service
A dental AI receptionist answers your practice's phone when the front desk is busy, at lunch, or closed. LobbyStack books new patients and cleanings into Google Calendar, answers questions about accepted insurance and office policies from what you enter, and transfers emergencies to your on-call number. Paid plans start at $30 a month, with no setup fee.
No credit card required. Works with your existing business number.
A day of calls to Maple Street Dental
- 7:10 a.m.
Cracked a tooth last night
- 9:45 a.m.
Is my insurance accepted?
- 12:20 p.m.
New patient, needs a cleaning
- 3:05 p.m.
Needs to move an appointment
- 6:40 p.m.
Swelling after an extraction
- 9:15 p.m.
Question about a bill
Books into Google Calendar and can text a confirmation and a reminder the day before
Transfers after-hours emergencies to your on-call number
Opens in your choice of 8 languages, then talks with patients in 70+ languages, including Spanish and Serbian
What happens to each dental call
You decide what LobbyStack does with each kind of call. A typical setup for a dental business looks like this.
| When a caller has | LobbyStack | What happens |
|---|---|---|
| Toothache or a cracked tooth during office hours | Books | Offers your next emergency slot and books it |
| Swelling, fever, or trauma after hours | Transfers | Asks your triage questions, then connects your on-call dentist |
| A new patient | Books | Collects their insurance and reason for the visit, then books an exam |
| A patient who needs to reschedule | Books | Moves it if you've turned on appointment changes; otherwise files a request for your team |
| A question about insurance, hours, or parking | Answers | Replies from the plans and policies you entered |
| A billing question | Takes a message | Writes it up for your front desk |
| A robocall or sales pitch | Ends the call | Hangs up, and calls it ends as spam don't count toward your minutes |
Your front desk stays with the patient in front of them
The phone rings during check-in, and LobbyStack picks up the new-patient, insurance, and scheduling calls. It books routine visits and answers questions about accepted plans and parking from what you've entered. It writes up anything else for your team to handle between patients.
- Answers when your line is busy, after you close, or on every call, depending on how you forward your number
- Answers questions about hours, parking, forms, and accepted plans
- Saves a recording, transcript, and one-line summary of each call
New patients book on the first call
New patients call at lunch and after work too. LobbyStack collects their insurance and reason for the visit, offers times that are free in your Google Calendar during your opening hours, then books the exam. If you'd rather confirm each visit yourself, set it to save the patient's preferred time as a request for your team, or to take a message. Patients who agree get a confirmation text and a reminder the day before. On LobbyStack Cloud, texts go to US and Canadian numbers only.
- Books into Google Calendar during the call, for the practice or for each dentist and hygienist
- Texts a confirmation and a reminder 24 hours before, if the patient agrees
- If you turn on appointment changes, patients can move or cancel from the number they booked with
Dental emergencies follow your rules
You decide what counts as an emergency: swelling, fever, a knocked-out tooth, or bleeding that won't stop. LobbyStack asks those questions, then books the soonest open slot or transfers the call to your on-call number, depending on the rules you set. Put the care instructions you want patients to hear in your rules, in your own words. Transfers go to one number per practice, so when the on-call dentist changes, update that number or forward it to whoever is covering.
- Asks the triage questions you approve
- Transfers urgent calls to your on-call number under the transfer rule you choose
- If a transfer doesn't connect, offers to take a message and can alert your team
Patients talk in their own language
Each call opens in your practice's default language: English, French, Spanish, Serbian, German, Brazilian Portuguese, Italian, or Dutch. From there, the receptionist answers in the patient's language. It runs on OpenAI GPT-Live, which handles 70+ languages, including Spanish and Serbian. A patient who starts in Spanish, or asks for Serbian, hears the rest of the call in that language. Your dashboard and emails come in English, French, Spanish, or Serbian. Confirmation and reminder texts go out in your default language, or in Spanish or Serbian for a patient whose language you save through the API.
- Opens each call in your default language
- Switches when a patient asks or starts speaking another language
- Sends confirmation and reminder texts in your default language
What a dental AI receptionist costs
LobbyStack has no setup fee on any plan, and prices are in US dollars. Annual billing costs 20% less, so Starter comes to $24 a month and Pro to $80. LobbyStack counts usage by the second. Calls under 10 seconds and calls the receptionist ends as spam don't count. Overage has no cap until an owner or admin sets one. For comparison, we checked dental-specific receptionists on their own websites on October 9, 2026. Those that publish prices ran from $299 to $1,199 a month. Dentina starts at $299 a month per location, billed annually, with unlimited calls. Viva AI runs from $349 to $1,199 a month, with usage counted in credits. Peerlogic Premium costs $699 a month and includes its phone system.
- Starter: $30 a month for 150 minutes and one phone number, then $0.20 a minute
- Pro: $100 a month for 500 minutes, then $0.18 a minute. At 1,000 minutes a month, you pay $190 ($100 plus 500 extra minutes at $0.18)
- Free: 30 voice minutes a month and a US or Canadian number free for 14 days, without a card
When a dental-specific receptionist fits better
LobbyStack books into Google Calendar only, so your team copies new bookings into Dentrix, Open Dental, or Eaglesoft. The REST API and signed webhooks for six events, such as appointment booked and message taken, can send call data to Zapier and other tools. LobbyStack makes no HIPAA claim, doesn't verify insurance eligibility, and runs no recall campaigns. It suits practices that book in Google Calendar or don't mind re-keying, and that want calls answered when the front desk is busy, at lunch, and after close. It transfers emergencies and talks with patients in their own language. If you need PMS write-back or recall campaigns, a dental vendor is the better pick. We read each claim below on the vendor's own site on October 9, 2026.
- You need bookings written into Dentrix, Open Dental, or Eaglesoft: Dentina names 11 practice systems it writes bookings back to
- You want a receptionist tied to your practice software: Peerlogic names 8 systems it integrates with
- You need automated recalls: Dentina sells outbound recall campaigns (price on request), and Viva AI includes recall outreach from its $899 Platinum plan
What LobbyStack asks dental callers
You choose the questions. These are the ones dental businesses start with, and every answer lands in the call transcript.
- Whether they're a new or existing patient
- What's bothering them, and since when
- Pain level, swelling, bleeding, or fever
- Their insurance carrier and plan
- The days and times that work for them
- The best callback number
Set up LobbyStack in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to LobbyStack.
- Step 2
Write your rules
Describe in plain language what counts as a dental emergency, which jobs to book, and which prices callers can hear. Then add the one number that urgent calls transfer to.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live dental answering services compared
A live answering service puts an operator on the line. LobbyStack answers with AI and hands calls to your team when your rules say so.
| Topic | LobbyStack | Live answering service |
|---|---|---|
| Calls at the same time | Plans don't limit how many it answers at once | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then $30 or $100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about AI dental receptionists
What is a dental AI receptionist?
A dental AI receptionist is a voice AI that answers a practice's phone. It books appointments, answers questions about hours and accepted insurance, takes messages, and transfers emergencies to a person. Practices use one for overflow, lunch, and after-hours calls, or to answer every call. Some dental-specific products also write bookings into practice management software. LobbyStack books into Google Calendar instead.
How much does an AI receptionist cost for a dental office?
LobbyStack costs $30 a month on Starter or $100 a month on Pro, with no setup fee. Starter includes 150 minutes, then $0.20 a minute. Pro includes 500 minutes, then $0.18 a minute, so 1,000 minutes a month on Pro costs $190 ($100 plus 500 extra minutes at $0.18). Calls under 10 seconds and calls the receptionist ends as spam don't count. Dental-specific receptionists that published prices ran from $299 a month per location, billed annually (Dentina), to $1,199 a month (Viva AI) when we checked on October 9, 2026.
Is LobbyStack HIPAA compliant?
LobbyStack makes no HIPAA claim. For each call, it saves the recording, a transcript, a one-line summary, the caller's number and the name they give, and any appointment it booked. Paid plans keep recordings and transcripts for 90 days and messages for 365 days. Free keeps them for 30 days. Self-hosting keeps LobbyStack's copy of that data on your own servers. Twilio and OpenAI still process the call audio, and LobbyStack copies each recording from OpenAI, so check with your compliance officer before patients call.
Can it book directly into Dentrix or Open Dental?
Not directly. LobbyStack books into Google Calendar and doesn't connect to Dentrix, Open Dental, Eaglesoft, or other practice management software. Your team copies new bookings into your PMS. Signed webhooks and the REST API can send booking and call data to Zapier or your own tools. If you need bookings written into your PMS, Dentina names 11 systems it writes bookings back to, and Peerlogic names 8 it integrates with (checked October 9, 2026).
How does it handle a dental emergency call?
LobbyStack asks the triage questions you approve, such as pain level, swelling, trauma, or bleeding, then follows your transfer rule. You choose when it transfers: for urgent calls, when the caller asks, always, only during business hours, or never. It transfers to one on-call number. Without one, it takes a message. If the transfer doesn't connect, the receptionist tells the patient and offers to take a message. Your team can also get a 'Live call transfer failed' alert.
Can it verify dental insurance?
No. LobbyStack collects the patient's carrier and plan, and answers questions from the accepted plans and insurance policies you add to your knowledge base. It doesn't check eligibility or benefits with the insurer, so your team verifies coverage before the visit.
Which languages can patients speak?
Patients can talk to the receptionist in 70+ languages, including Spanish and Serbian. Each call opens in your practice's default language: English, French, Spanish, Serbian, German, Brazilian Portuguese, Italian, or Dutch. The receptionist then answers in the patient's language. It runs on OpenAI GPT-Live and switches when a patient asks or starts speaking another language. LobbyStack's pricing lists no language add-on. The dashboard and emails come in English, French, Spanish, or Serbian. Confirmation and reminder texts go out in your default language, or in Spanish or Serbian for a patient whose language you save through the API.
Can it book new patient appointments?
Yes. LobbyStack collects a new patient's name, phone number, insurance carrier, reason for the visit, and preferred time, then books an open slot in Google Calendar within your opening hours. You can also set it to take the preferred time as a request for your team to confirm, or to take a message. If the patient agrees, it texts a confirmation and a reminder 24 hours before the visit. On LobbyStack Cloud, texts reach US and Canadian numbers only.
Does it answer after hours, at lunch, and on weekends?
Yes, for the calls you forward to it. Set your phone carrier to forward busy or unanswered calls for overflow and lunch, calls after close for nights and weekends, or every call. You keep your practice number when you forward it. To port the number instead, contact the LobbyStack team. Starter and Pro include one number in the US, Canada, the UK, Australia, or New Zealand.
Can patients reschedule or cancel by phone?
Yes, if you turn on appointment changes. Patients can then move or cancel an appointment by calling from the number they booked with, and you can require a one-time text code first. Appointment changes are off by default. If they're off, or the patient calls from another number, the receptionist files a request, and the appointment stays booked until your team changes it.
Can it send reminders or run recalls?
LobbyStack texts reminders for the appointments it books, but it doesn't run recall campaigns. If a patient agrees on the call, it texts a confirmation and a reminder 24 hours before the visit, to US and Canadian numbers only. It doesn't contact patients who are due for a cleaning, and the only outgoing calls it places are transfers. Dentina sells outbound recall campaigns, and Viva AI includes recall outreach from its $899 Platinum plan (checked October 9, 2026).
Does an AI receptionist replace my dental receptionist?
No. LobbyStack covers the phone: it answers, books, handles routine questions, takes messages, and transfers urgent calls. Check-in, payments, insurance verification, entering bookings into your PMS, and replies to patient texts stay with your staff. LobbyStack saves patient texts and alerts your team, but the AI doesn't reply to them. Forward the calls your front desk can't get to, or forward every call.
Stop sending new patients to voicemail
Add your accepted plans, hours, and emergency rules, then place a test call. The free plan includes 30 minutes.
No credit card required. Cancel anytime.