LobbyStack changelog: AI receptionist product updates

Phone calls to your LobbyStack number, test calls from your dashboard, and the voice button in your website widget now run on GPT-Live, the voice model OpenAI built for ChatGPT Voice. Your receptionist listens while it speaks, stops when a caller cuts in, and keeps talking while it checks your calendar or takes a message. Read how we made the switch.

Website chat now uses the same agent as your calls. A visitor can ask for an opening, book it, or leave a message for your team, and they get the same answers a caller would.

A new Appointments setting in your agent settings decides how your receptionist handles bookings. It can book appointments directly, take requests you confirm from the inbox, or take a message instead. Your receptionist keeps booking directly until you change it.

We also fixed a problem that stopped some new accounts from booking at all. Every business can now take appointments from its first call.

Open Settings → Phone Number and select Request change. LobbyStack shows available numbers by country and area code, then switches the business to the number you select.

Each business gets one phone number change. After your new number is activated, the previous number stays active for 30 days. You can contact us if you need more than one number change.

We added two features for teams getting LobbyStack ready for real callers: test calls for your AI receptionist and member invites for your business workspace.

You can now test call your AI receptionist directly in LobbyStack. Start a live call from the dashboard, hear the greeting, check the business details it uses, and tune the instructions before customers reach the number.

You can also invite team members to your business workspace. Bring in the people who help with calls, booking, setup, or billing, then keep the work in one LobbyStack business.

You can now keep a clearer set of instructions for how LobbyStack answers, qualifies, and routes calls. The updated rule editor focuses on practical call-handling behavior, so business owners can review the receptionist’s priorities without digging through setup details.

Update the assistant as your business changes. Change how it greets callers, handles urgent requests, explains services, or decides when a person should step in.

We also tightened the surrounding setup flow so the receptionist can use those rules consistently across live calls and summaries.

LobbyStack now writes call summaries with a stronger focus on what happened, what the caller wanted, and what should happen next. You can review missed opportunities, urgent requests, new leads, and appointments without replaying every recording.

Follow-up notes are also more consistent. When a call needs human attention, the dashboard highlights the useful context first: caller details, intent, urgency, and the action your team should consider.

This update is part of a broader push to make the operator dashboard feel calmer during high-call-volume days.