AI receptionist for locksmiths that captures every emergency call
LobbyStack answers locksmith calls while you are on a rekey job, installing hardware, or off the clock. It collects lockout details, books appointments, and transfers emergencies to your on-call number.
No credit card required. Works with your existing business number.
Example call to Anchor Lock & Key
Friday, 10:50 p.m. A driver is locked out of their car.
- 0:00
LobbyStack
Anchor Lock and Key, how can I help?
- 0:03
Caller
I locked my keys in my car. I'm in a parking lot downtown.
- 0:07
LobbyStack
Is anyone, or any pet, locked inside the car?
Checks your emergency condition first
- 0:11
Caller
No, just the keys.
- 0:14
LobbyStack
What's the make, model, and year, and where exactly are you parked?
Collects the vehicle and location
- 0:20
Caller
A 2019 Honda Civic, in the lot behind 5th and Main.
- 0:25
LobbyStack
Our after-hours lockout fee is $125, and you'll need your ID when the tech arrives. I'm connecting you to our on-call locksmith now.
Quotes your fee, then transfers
Answers emergency lockout and routine calls 24/7
Collects lockout type, location, and vehicle or property details
Routes urgent lockout calls to your on-call technician
What happens to each locksmith call
You decide what LobbyStack does with each kind of call. A typical setup for a locksmith business looks like this.
| When a caller has | LobbyStack | What happens |
|---|---|---|
| Child or pet locked in a car | Transfers | Tells the caller to call 911 and connects your on-call tech |
| Home or car lockout | Transfers | Quotes your lockout fee, then connects your on-call tech |
| Lost car key or fob | Books | Collects make, model, year, and VIN, then books a visit |
| Rekey after a move | Books | Books a daytime appointment |
| Commercial lock installation | Books | Collects the number of doors and books an estimate |
| Price question | Answers | Quotes the prices you set |
Never miss an emergency lockout call
When someone is locked out of their home or car, they need help now. They will not leave a voicemail and wait. LobbyStack answers on the first ring, follows your escalation rules, and transfers the caller to your on-call locksmith.
- Identifies emergency lockout calls versus routine service requests
- Asks for the location and lockout type, then transfers urgent calls
- Sends routine requests to the morning review queue
Book appointments while you are on a job
You cannot answer the phone while you are rekeying locks or installing hardware. LobbyStack checks your calendar, offers open slots, and books the appointment before the caller moves on.
- Checks real-time calendar availability
- Books rekey, installation, and service appointments directly
- Texts the caller a confirmation and adds the visit to your calendar
Collect the details your team needs before dispatching
Locksmith calls need context: lockout type, location, vehicle or property type, key situation, and urgency. LobbyStack asks the questions you choose so your team arrives prepared.
- Asks your custom intake questions on every call
- Saves the answers in the call's transcript
- Saves the transcript and recording in your dashboard
What LobbyStack asks locksmith callers
You choose the questions. These are the ones locksmith businesses start with, and every answer lands in the call transcript.
- Lockout, rekey, key replacement, or installation
- The exact location or address
- Make, model, and year for vehicles
- Whether anyone is locked inside
- How the caller will show ID or proof of ownership
- The best callback number
Set up LobbyStack in three steps
- Step 1
Forward your number
Keep the number your customers know. Forward every call, or only after-hours and overflow calls, to LobbyStack.
- Step 2
Write your rules
Describe in plain language what counts as a locksmith emergency, which jobs to book, and which prices callers can hear. Then add the one number that urgent calls transfer to.
- Step 3
Place a test call
Call your own line, try an emergency and a routine request, and adjust the rules before a customer calls.
AI and live locksmith answering services compared
A live answering service puts an operator on the line. LobbyStack answers with AI and hands calls to your team when your rules say so.
| Topic | LobbyStack | Live answering service |
|---|---|---|
| Calls at the same time | Plans don't limit how many it answers at once | Depends on how many operators are on shift |
| Booking | Books into Google Calendar during the call | Varies by service, often a message for you to return |
| Emergencies | Follows rules you write and transfers to your on-call number | Follows a script you provide |
| Call records | Transcript, recording, and summary for each call | Message notes, which vary by service |
| Pricing | Free plan, then $30 or $100 a month with included minutes | Usually billed per minute or per call |
| Calls that need a person | Transfers them to your team | An operator handles them |
Questions about AI receptionists for locksmiths
What is an AI receptionist for locksmiths?
An AI receptionist for locksmiths answers incoming calls, collects lockout details and location, books service appointments, and routes emergency lockout calls to your on-call technician.
Can it handle emergency lockout calls after hours?
Yes. LobbyStack answers after-hours calls and follows your escalation rules. If a caller is locked out of their home or car, it transfers them to your on-call locksmith. The location and answers it collected stay in the call's transcript.
Will it book appointments while I am on a job?
Yes. While you are rekeying locks or installing hardware, LobbyStack checks your calendar, offers open slots, and books the appointment before the caller hangs up.
What intake questions can it ask locksmith callers?
You choose the questions: lockout type, location, vehicle or property type, key situation, urgency, and anything else your team needs before dispatching. LobbyStack saves the answers in the call's transcript.
Does it work with my existing business number?
Yes. Forward calls from the number your customers already know, or use a dedicated LobbyStack line for overflow and after-hours coverage.
Will I see what was discussed on every call?
Yes. LobbyStack saves a summary, transcript, and recording of every call in your dashboard. When it takes a message, your team gets an email alert, or a text alert if you turn those on.
How much does it cost for a locksmith business?
LobbyStack has a free plan with included voice minutes and paid plans for higher call volume. Most locksmith shops start on the free plan and upgrade as call volume grows. See the pricing page for current rates.
Stop losing lockout calls to voicemail
LobbyStack answers emergency and routine locksmith calls, books appointments, and transfers urgent lockouts to your on-call locksmith.
No credit card required. Cancel anytime.