---
title: Features - LobbyStack
description: Public feature summary for LobbyStack's AI receptionist.
url: https://lobbystack.com/features/
---

# LobbyStack Features

LobbyStack is an open-source AI receptionist for call-heavy small businesses. It answers phone calls, handles SMS, books appointments, captures details, follows up, and routes calls to a human when needed.

## Core Capabilities

- Call answering for every call, or only when a team is busy, closed, or unavailable.
- Plain-language workflows that let businesses describe what to ask, say, book, quote, transfer, and notify.
- Appointment booking with calendar availability, confirmations, reschedules, cancellations, and reminders.
- Business knowledge answers for FAQs, services, pricing, hours, policies, locations, and staff instructions.
- Quote handling for exact prices, starting prices, price ranges, or pricing callbacks.
- Lead qualification and structured caller detail capture.
- Human handoff through transfers, messages, and team notifications.
- Outbound calls for callbacks, reminders, confirmations, quote follow-ups, and missed-call recovery.
- SMS automation for inbound questions, confirmations, changes, and cancellations.
- Dashboard, call history, recordings, transcripts, summaries, contact profiles, analytics, and action-required views.
- Multilingual voice support.

## Every Plan Includes

Call answering, plain-language workflows, appointment booking, appointment confirmation texts, outbound calls, transfers, call summaries, email notifications, SMS notifications, unlimited concurrent calls, knowledge base, dashboard, and call history.